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Contact

Contact Us

Talk to a real person. OT provides care online in the United States. There is no waiting room to sit in, so here is how to reach us, and which route is the right one for what you need.

01  Care team

Call the care team.

Call during support hours for questions about your plan, your results or a prescription.

Care line

(813) 285‑4189

Mon to Fri · 9am to 6pm ET

02  Members

Call the care team

For questions about your bloodwork, protocol or medication, call (813) 285-4189.

Call (813) 285-4189

03  Everything else

Email support

Best for billing, membership and account questions, or anything that is not time sensitive.

support@otmens.com

Please keep medical details out of email

Regular email is not a secure place for health information. If your question involves your lab results, symptoms or prescription, call the care team at (813) 285-4189.

Before you write

You may not need us.

01 How it worksThe five steps from joining to a personalized protocol, and what each one asks of you. ↗ 02 What we testEvery marker in the panels, and what each one tells a provider about you. ↗ 03 Membership and pricingWhat each plan includes, what it costs, and how the billing works. ↗ 04 Refunds and cancellingHow to cancel, what happens to a panel you have already paid for, and when a refund applies. ↗

Still stuck

One call usually settles it.

If you are not sure which route you need, start with the phone. The care team will point you at the right place.

Call (813) 285‑4189